Privacy Policy

The purpose of this Privacy Policy is to inform the Muleen Interactive Mobile Application users ("Users", "you") as to the information we collect, what we do with this information, and how your information is protected. This Privacy Policy outlines our information administration practices in relation to the information we acquire through the Muleen Interactive Mobile Application and affiliated services (collectively, the "Service"). At all times, Muleen Interactive Limited ("we", "us", "our") strives to uphold the privacy of individuals and abides by the applicable laws, principles, and regulations of the USA. 'Muleen Interactive' refers to the operators of the domain muleenltd.com or the Muleen Interactive Mobile Application, as well as to any services or products offered by or in connection to the operators of that domain and application.

When you access our Service, we automatically collect certain technical data from your device, such as language settings, IP address, time zone, type and model of device, device settings, operating system, Internet service provider, mobile carrier, hardware ID, and other unique identifiers (such as IDFA and AAID). We need this data to provide our Service, analyze how our Users use the Service, ensure security, and potentially serve contextual advertisements where applicable and permitted.

For improving the Service and understanding user engagement, we may share aggregated or anonymized technical data with third-party analytics providers. We may also share necessary technical identifiers with advertising partners to serve contextual ads within the Service, where applicable. This helps us analyze different interactions (e.g., feature usage) and potentially show relevant ads (e.g., to users who engage with specific features).

Where applicable, if you do not provide us with relevant Personal Data necessary for core functionality, you may not be able to use certain features of our Service completely. You should not use the Service if you do not agree with this Policy and any other agreement that governs your use of the Service.

BY USING THE SERVICE, YOU CONFIRM THAT (I) YOU HAVE READ, UNDERSTAND, AND AGREE TO THIS PRIVACY POLICY, AND (II) YOU ARE OVER 16 YEARS OF AGE (OR HAVE HAD YOUR PARENT OR GUARDIAN READ AND AGREE TO THIS PRIVACY POLICY FOR YOU). If you do not agree, or are unable to make this confirmation, you must not use the Service. In such a case, you must cease using the Service and may contact us to request deletion of your data.

If you have any questions, please contact us at support@muleenltd.com.

Privacy Policy Consent

By using the Muleen Interactive Mobile Application and its affiliated services, you consent to this Privacy Policy and its information administration practices. Muleen Interactive Limited may provide additional disclosures or updates in relation to the privacy policy. These documents will apply supplementary to this Privacy Policy. These disclosures may expand on information administration practices or provide further clarification for specific practices.

If you disagree with or are not comfortable with any aspect of this Privacy Policy, you should immediately cease the use of Muleen Interactive's services.

Changes to the Privacy Policy

Muleen Interactive Limited reserves the right to alter and/or modify this privacy policy at any time. Please review this policy periodically for any changes.

If any significant or substantive Privacy Policy Amendments are made, we will notify you through the Service or by email if we have your contact information and are permitted to do so. Your continued use of the Service after changes signifies your acceptance of the revised policy.

Who Does Muleen Interactive's Privacy Policy Apply To?

Muleen Interactive's Privacy Policy applies to all users of Muleen Interactive's services.

Muleen Interactive's users are those who use the Muleen Interactive Mobile Application or affiliated services.

What Personal Information Do We Collect?

Muleen Interactive only collects information that is necessary for the provision and improvement of our Service. The information that we may collect includes, but is not limited to:

1. Identification Information: User ID (used for Product Personalization, Analytics, and App Functionality; linked to the user's identity).
2. Contact Information: Email address (if provided for account registration/recovery, support, reward verification, or communication; linked to the user's identity).
3. Technical Data and Device Information: We may collect certain device information, including:
   • Device ID (Used for Analytics, and App Functionality; Linked to the user's identity; Used for tracking purposes where permitted)
   • Device make, model, and operating system
   • Device properties related to screen size, orientation, audio, battery, device memory usage, settings, and boot time
   • Device settings related to accessibility features, font size, theme
   • Carrier
   • Operating system version
   • Name and properties of mobile application through which a consumer interacts with the Services
   • Country, time zone, and locale settings (country and preferred language)
   • City- and/or country-level or other coarse geolocation data
   • Network connection type and speed
   • IP Address
   • Internet browser user-agent used to access related Services (if applicable)
   • HTTP header information (if applicable)
   • Advertising IDs (IDFA/GAID/Amazon FOSAID), where permitted and applicable
   • Vendor IDs (IDFV)
   • Advertising and tracking preferences and restrictions
4. Usage Data (Events):
   • Product Interaction (used for Analytics, Product Personalization, and App Functionality); e.g., features used, time spent in app.
   • App Data (task completion status, milestone progress, reward history, session duration, etc.)
   • Advertising Data (used for Product Personalization, App Functionality, and Analytics); e.g., ads viewed or clicked within the app.
   • Information indicating if activity happened on mobile or web (if applicable).
   • Session data (length of last/current session, number of sessions).
   • Push notification token (if push notifications are enabled).
5. Diagnostic information:
   • Crash Data (used for Analytics, and App Functionality).
   • Other Diagnostic Data (used for App Functionality, and Analytics); e.g., performance data.
   • Logs, error reports and events and the type, number, date and page relating to this information.

Why Do We Collect This Information?

1. To Provide and Improve Our Services: Collecting data allows us to operate the Service effectively, update features, fix bugs, and create new functionalities that better meet our Users' needs. We strive to create a more personalized and stable experience. This includes enabling seamless use of the Service and preventing or addressing Service errors or technical issues. For example, we use your email (if provided) for account registration or recovery. We may use services like Google Sign-In or Facebook Login to facilitate this.
2. To Protect Our Users and Platform Integrity: We collect data to ensure the Service is provided securely, to analyze user behavior for identifying potential misuse or fraud (especially regarding our reward payouts), to maintain platform stability, and to add security features.
3. To Comply with Legal and Regulatory Requirements: We may need to collect and retain certain information to comply with applicable laws and regulations.
4. To Enforce our Terms and Agreements: It is important for Muleen Interactive to manage its services and user interactions effectively. This includes preventing prohibited activities, enforcing our agreements with users and third parties, and investigating violations. Collecting usage and technical data is essential for these purposes.
5. To Maintain Your Registration and Account Access: This allows you to access your account progress, reward history, and settings securely.
6. To Ensure Quality Control: We may analyze aggregated user information for internal quality control, training, and to ensure we provide accurate information and a consistent user experience.
7. Marketing and Communication (Where Permitted): We may occasionally send you information about Muleen Interactive Mobile Application updates, features, or related events, or deliver relevant in-app messages based on your communication preferences and applicable law.

Information collected during download of the App

When you download the app, certain required information is transmitted to the app store you selected (e.g., Google Play Store, Apple App Store), such as account identifiers, device type, and purchase history. This data collection is governed by the respective app store's privacy policy. We do not control this initial data collection by the store. We may receive anonymous, aggregated statistics from the stores regarding downloads, uninstalls, and crashes.

Data processing when using the App

As part of your use of the app, we collect data required for providing and using the app's features, as detailed in the "What Personal Information Do We Collect?" section. This includes technical identifiers, usage data, and diagnostic information.

This data is collected to provide you with the service, enable its functions, personalize your experience (like tracking task progress, recording reward history), and prevent misuse or malfunctions.

Technical functions and Permissions

Certain app features may require specific device permissions to function. We will request these permissions only when necessary for the feature you are trying to use.

We will notify you before requesting such permissions. Granting permissions is optional, but denying them may limit your ability to use features that rely on them.

Who Will We Share Your Information With?

Information that Muleen Interactive Mobile Application collects may be shared with the following categories of third parties only as necessary and described in this policy:

• Our Internal Teams: We, Muleen Interactive Limited Team involved in operating and improving the Service.
• Service Providers: Including payment processors like PayPal to facilitate reward payouts to verified accounts.
• Advertising Partners: To serve contextual ads within the app, where applicable and permitted. Sharing is typically limited to technical identifiers like Advertising IDs.
• Login Providers: If you choose to log in via these third-party services.
• Legal & Professional Advisors: Individuals, entities, organisations, such as legal counsel or auditors, as part of providing related services or fulfilling legal obligations.
• Law Enforcement & Public Authorities: To comply with legal obligations, court orders, or lawful requests.
• Parties Involved in Corporate Transactions: In the event of a merger, acquisition, restructuring, bankruptcy, or other sale or transfer of assets.
• Other Parties with Your Consent: We may share information with other third parties if you give us explicit consent to do so.

How Is Your Information Protected?

Muleen Interactive considers user privacy highly important. We implement reasonable administrative, technical, and physical security measures designed to protect client data from unauthorized access, alteration, disclosure, and destruction. These measures include security procedures within our operations, IT security measures including password protection, access controls, encryption (where appropriate), site monitoring, and firewalls.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Consent & Data Retention

By using the Service, you consent to the processing of your personal data as described in this Privacy Policy. We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including providing the Service, resolving disputes, enforcing our agreements, and complying with legal obligations.

Children's Data

The Muleen Interactive Service is intended for users who are at least 16 years old (or the minimum age required by applicable law in your jurisdiction). We do not knowingly collect personal information from children under 16.

If you believe that we have collected information from or about a child under the relevant age limit, please notify us immediately at support@muleenltd.com.

Automatically Collected Data

As described earlier, Muleen Interactive receives and stores certain types of technical and usage data automatically whenever you interact with the Service. This data helps us operate and improve the Service.

Legal Bases for Processing (Primarily for GDPR/EEA Users)

We process your personal information based on the following legal grounds: Contractual Necessity, Legal Obligation, Legitimate Interests, and Consent.

Do We Use Cookies?

Cookies are small text files stored on your device by websites or apps. While mobile apps don't use traditional browser cookies in the same way, they often use similar technologies like SDKs (Software Development Kits) that store identifiers or data locally on the device for purposes like analytics, personalization, and tracking user sessions.

Obtaining Information Through Third Party Sources

Muleen Interactive generally collects information directly from you or your device. We typically do not obtain personal information about you from external third-party sources like public databases or data brokers, except potentially for fraud prevention or security verification purposes where necessary and legally permitted.

How You Can Access or Change Personal Information

You may have the right to access, review, correct, update, or request deletion of your personal information held by Muleen Interactive, subject to applicable law. For requests, please contact us at support@muleenltd.com.

General Data Protection Regulation (GDPR) - Rights for EEA Residents

If you are a resident of the European Economic Area (EEA), you have specific data protection rights under the GDPR, including the right to withdraw consent, right of access, right to rectification, right to erasure, right to restriction of processing, right to data portability, right to object, and right to lodge a complaint.

To exercise these rights, please contact us at support@muleenltd.com.

CONTACT US

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at: support@muleenltd.com.

Muleen Interactive Limited